I was recently contacted by someone from Student Services who clearly *is* paying attention to what we students have to say. She ran across this site while doing research about student feedback online, something which I find quite impressive – instead of waiting for the students to come to them, they are out actively looking to see what students are saying in unofficial channels. I like proactive behaviors! Secondly, she took the time to email me at school. That means she had to figure out who I am – not terribly hard, I suppose, since I believe I’m the only possible candidate for “Trish” in my master’s program, which is a pretty small group so far, but still, it did require at least a few minutes to figure it out! Third, her reason for contacting was to offer to help if I needed to get clarification or assistance for myself or some other student with an issue to solve. Perhaps that means we won’t have to guess about things that are changing. At least I know who to ask!
For anyone who wondered, to me this means WGU actually does pay attention to what we think and where our pain points are, and I’m reassured that they are interested in helping to overcome problems. Perfect? No, of course not. And there’s no question the school has been having some growing pains. But they *are* listening.
Oh, and by the way, you might consider this if you are thinking about trying to cheat, too. If they’re looking for comments and issues to help solve, it seems like a no-brainer to assume that there are others looking for students who are violating academic policies, too. Just something you should ponder before you consider cheating, eh?